FreshLens IAS · Evaluations

Cancellation and Refunds Policy

Effective date: 20 August 2026

The Service sells evaluation credits. One credit allows the evaluation of one answer. Please read this policy before purchasing.

Cancellations and refunds

• No refunds under normal circumstances. Purchases of credits are final. Credits — whether used or unused — are not refundable and are not transferable to another account or redeemable for cash.
• Exceptions. We will refund a payment in full where: (a) the same purchase was charged more than once (duplicate payment); (b) money was deducted but the corresponding credits were not added to your account and we cannot add them within 72 hours; or (c) the payment was made without authorisation, as verified with our payment partner.
• Service failures do not consume credits. If an individual answer cannot be evaluated due to a technical failure of the Service, the credit for that answer is returned to your account automatically. This is a credit adjustment, not a monetary refund.

How to raise a request

For the exceptions above, email admin@freshlens.in from your registered email within 7 days of the payment, with the payment reference number. Approved refunds are made to the original payment method within 5–7 working days of approval.

Contact

FreshLensIAS
Proprietor: Bhartesh Mishra
Email: admin@freshlens.in
Phone: +91 78273 78251
Address: H. No. 4, Street 10, Kohka, Bhilai, Chhattisgarh — 490023, India